Refund policy

Returns

We want you and your pet to love every piece you receive. If something isn't right, we accept returns within 30 days of delivery.

To be eligible, items must be:

• Unused and in original condition
• Returned with original packaging
• Free of pet hair, marks, or signs of wear

How to start a return:

Email us at hello@bowerypetco.com with your order number and a brief reason for the return. We'll respond within 1 business day with return instructions.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service — we cannot guarantee receipt of items shipped without tracking.

Refunds

Once we receive and inspect the return, we'll process your refund to the original payment method within 5–7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or defective items

If your order arrives damaged or defective, please email us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.

Non-returnable items

For hygiene reasons, we cannot accept returns on items that have been used by your pet (chewed, slept on, eaten from, etc.).

Exchanges

For exchanges, please return the original item and place a new order. This ensures the fastest service.